Billing and account

Folder for adding Billing and Account articles

I've lost my account pass. How can I get it back?
To retrieve your account pass, please open a support ticket and provide your email address you have used to start your paid subscription. If you have not s...
Mon, 28 Jan, 2019 at 5:54 PM
How can I cancel my subscripton?
You can cancel your subscription by the Subscription page at your "Dashboard" at WireVPN website or from the "Account" page in WireVPN m...
Mon, 28 Jan, 2019 at 6:13 PM
How can I see if my payment is processed?
When your payment is complete, you receive a confirmation e-mail by Paddle at the e-mail you have provided during payment. You can also check if your paym...
Mon, 28 Jan, 2019 at 6:19 PM
I am not happy with your service. Can I get a refund?
Yes, you can get a full refund for your account if you open a support ticket within 30 days of your initial payment of a new subscription.
Mon, 28 Jan, 2019 at 6:19 PM
I need a copy of my invoice for my order. How can I find it?
You can find all your invoice download links by the "account history" section in the subscription page at your dashboard. In order for your invoi...
Mon, 28 Jan, 2019 at 6:21 PM
Which payment methods are available for subscribing to a WireVPN plan?
Currently available payment methods are credit card and PayPal subscriptions through our payment partner Paddle. We will also implement cryptocurrency paym...
Mon, 28 Jan, 2019 at 6:22 PM
How do I use a promo code?
If you have a valid coupon code, you can use it during the payment process. The effect of the coupon code will be seen immediately, before finalising the p...
Mon, 28 Jan, 2019 at 6:27 PM
What happens to my account if my payment fails?
We have a policy of deleting inactive accounts to keep the anonymity of our users to our best ability. For that purpose: If you have never subscribed to a ...
Mon, 28 Jan, 2019 at 6:28 PM
I have made a payment but my account is disabled. What should I do?
Please contact our customer support for any situation which is not present in our knowledge base.
Sun, 18 Nov, 2018 at 12:54 PM
Can I pay with cryptocurrency?
Currently we do not have the option to pay with cryptocurrencies but it will be available in the near future! 
Sun, 23 Dec, 2018 at 1:44 PM