Processing of Your Data


WireVPN processes user data only to a very limited scope, only as much as it is absolutely required for provision of the WireVPN Services, processing of payments for the WireVPN Services, as well as functioning of the WireVPN website and related applications.


WireVPN guarantees a strict no-logs policy for WireVPN services, meaning that your activities using WireVPN Services are not monitored, recorded, logged, stored or passed to any third party. From the moment a WireVPN user turns on the WireVPN connection, their Internet data becomes encrypted. Any online traffic coming from user’s device is no longer visible to ISP, third-party snoopers or cyber criminals. Further, WireVPN have a strict no logs policy when it comes to seeing user activity online.


Anyone may browse our website, install WireVPN application and mobile applications for WireVPN Services. If you want to engage full functionality of the WireVPN Services, you need to create a user account and provide basic personal data indicated below:


  • Payment data. Our payment processing partners process basic billing information for payment processing and refund requests, including your email and preferred payment information.


You must maintain this information current, truthful, complete and accurate. You warrant that you are authorized to provide such information. You authorize us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the WireVPN Services.


In order to maintain the VPN service, the WireVPN also processes limited technical information, which sometimes may be considered personal data. This information is used for improving the functionality and usability of our website and WireVPN Services. If you decide not to provide this limited information, we may not be able to provide you with the full scope of the WireVPN Services. Said information may also include:

  • Server load information. We monitor the server performance in order to recommend the most suitable servers to our customers.
  • Bandwidth for preventing service abuse.
  • Google Analytics for statistical assessment and website /mobile application performance improvement.
  • Customer service information. WireVPN stores inquiries and communications with users through the Contact Us and Help pages.
  • Cookies. WireVPN website and applications use a few types of different cookies to improve the user experience on the website, such as:
    • Affiliate cookies to identify the customers referred to the Site by our partners, so that we can grant the referrers with commissions.
    • Cookies for personalizing the content of the Site for users, such as setting the default language.


You can set up warnings for every time the site places a cookie in your browser, or you can choose to disable all cookies. You can do both through your browser settings. Since each browser has a different procedure for managing cookies, look at your browser’s Help Menu to learn the correct way to do it.


Alternatively, you can disable all cookies by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on. Please note that choosing to disable cookies may negatively affect some of the features that make your Site experience more efficient.


Personal Data of Underage Persons


Persons younger than 18 shall not use the WireVPN Services and provide any personal data to us without the supervision of the parents or guardians. WireVPN shall never knowingly collect personal information from persons younger than 18, and shall not disclose such personal data to third parties without the consent. Based on the above, it is presumed that any person using the WireVPN Services and supplying personal data to us is at least 18 years of age. If a person younger than 18 years old or a person, supplying wrongful data, become known to WireVPN, such person and all their data may be immediately and without any notice withdrawn by suspending their access to WireVPN Services.


Grounds for Data Processing


Your personal data is processed for the purpose of providing you the best WireVPN services under the legal basis of performance of the contract between you and WireVPN, as provided in our Terms of Service.


Your Personal Data Protection Rights


You may request us to inform you about the personal data that we have collected about you, to request any changes or correction of inaccurate information, to object to certain processing of personal data (e.g. for marketing purposes), to provide you with a copy of your personal data in a structured, commonly used and machine-readable format, to transmit (if technically feasible) your personal data to another controller, or to erase your personal data. You also may request to restrict the processing of your personal data (when there is a legal basis for that). In cases where your personal data is processed on a separate consent basis, you have the right at any time to withdraw your consent to the processing of your personal data.


If you disagree with your data processing by WireVPN, you are free not to use the WireVPN Service, and to discontinue using it at any time. You may request us to discontinue processing of your personal data, in which case your data will be processed only as much as it is necessary to effect the discontinuation of your use of the WireVPN Services (e.g., final settlement, or deleting all personal data based on your account pass), or finalizing other WireVPN’s legal relationship with you (e.g. accounting, invoicing, processing refunds).


Due to technical reasons (such as backup copies of the databases) your personal data may be finally deleted only within 60 days or longer, if it is mandated by the statutory requirements.


If you wish to use the WireVPN Services again, you will have to accept and agree to this Privacy Policy anew.


Term for Storing Personal Data


WireVPN stores limited personal data for the whole period when the WireVPN Services are used and for no longer than 1 year after last use of the App and/or the Services.


Other Terms


Your data is processed under the jurisdiction of the Republic of Estonia. If the data is processed by a designated subsidiary in your country, then the domestic law of your country may be applicable at our discretion.


WireVPN would like to remind you that you are yourself responsible for the security of your data. We ask you to be careful when using and storing personal data containing files on your devices, as well as the devices itself. Please ensure that nobody accesses and uses your devices without your consent.


You shall be extra careful and not disclose your personal information to unrelated third parties, since such information may be used in different ways and against your interests, including activities such as fraud, invasion of privacy, identity theft, etc. In order to ensure security of the personal data, WireVPN employs various administrative, technical and physical security measures, however it is your responsibility to exercise caution and reason when using the WireVPN Services. You will be personally responsible if such action violates any third party’s privacy or any other rights, or any applicable law. Under no circumstances, WireVPN is liable for the consequences of your unlawful activities, your willful and negligent activities violating applicable laws or third party rights, as well as any circumstances, which may not have been reasonably controlled or foreseen.


This Privacy Policy may be modified and updated at any time, at our sole discretion, for any or no reason, and without liability, as indicated below. The date of the most current wording of the Privacy Policy is indicated at the bottom of the text. We ask all users to ensure that they are familiar with the most current wording of the Privacy Policy. The amendment of the Privacy Policy may be communicated to you by sending an email and/or by publishing the updated Privacy Policy on the WireVPN website. Please consider reviewing the Privacy Policy each time you use the WireVPN Services. Updates of the Privacy Policy come into force as of the moment when they are published.


You may not assign or transfer your rights or obligations under this Privacy Policy to any third party.


Please contact us by email at support@wirevpn.freshdesk.com if you have any questions on our Privacy Policy.


The last update of this Privacy Policy was made on May 18, 2019.